Frequently Asked Questions

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other digital payment methods like Apple Pay and Google Pay. All transactions are secure and encrypted.

If you need to modify or cancel your order, please contact us at support@jewelen.com within 2 hours of placing the order. We process orders quickly, but we'll do our best to accommodate your request.

You can apply your discount code at checkout. Simply enter the code into the 'Discount Code or Gift Card' field and click 'Apply'. Only one discount code can be used per order.

Once your order has shipped, you will receive a confirmation email with a tracking number and a link to the carrier's website. You can also find tracking information in your account dashboard under 'My Orders'.

We offer free standard shipping on all orders over $50. Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for an additional fee.

Yes, we ship to most countries worldwide. International shipping rates and times vary by destination and will be calculated at checkout. Please note that customers are responsible for any customs and import duties.

We offer a 30-day, no-hassle return policy for unworn items in their original packaging. To start a return, please visit our Returns Center or contact our support team for assistance.

Once we receive your returned item, please allow 3-5 business days for inspection and processing. After your refund is approved, it may take an additional 5-7 business days for the funds to appear on your original payment method.